Behind the Chaos: Unpacking a Major Airline’s Severe IT Failures and Data Breach Allegations
Travelers flying with Russia’s flag carrier, Aeroflot, have recently faced significant disruption, with widespread reports of failing IT systems causing chaos at airports and online. While the airline points to a difficult technology transition, a darker narrative has emerged: claims of a catastrophic, year-long cyberattack that may have compromised sensitive passenger data.
This situation highlights a critical vulnerability in the airline industry and serves as a stark reminder for travelers everywhere about the importance of data security.
Widespread System Failures Paralyze Operations
For weeks, passengers have reported a cascade of technical problems that have severely impacted their ability to manage their travel. The core of the issue appears to be the airline’s booking and operational software. Customers have struggled with:
- Booking new flights
- Checking in online or via the mobile app
- Managing existing reservations
- Using loyalty program benefits
These online failures have created a ripple effect on the ground, leading to exceptionally long queues at check-in counters as staff are forced to process passengers manually. The persistent glitches suggest a deep-rooted problem far beyond typical IT hiccups.
Two Conflicting Explanations for the Meltdown
Two vastly different stories are being told to explain the ongoing crisis.
The Official Stance: A Difficult Tech Migration
Aeroflot officially denies being the victim of a cyberattack. The airline’s management attributes the problems to a complex and challenging migration to a new, domestically produced booking system called Leonardo. This switch was necessitated after international sanctions forced the airline to stop using Sabre, its previous U.S.-based software provider.
According to the airline, the new system is under “unprecedented pressure from an avalanche-like increase in traffic,” causing instability. They maintain that their technical teams are working around the clock to stabilize the platform and that passenger data remains secure.
The Cyberattack Claim: A Year-Long Breach
In stark contrast, a pro-Ukrainian hacktivist group has claimed responsibility, asserting they conducted a devastating attack after maintaining access to Aeroflot’s network for over a year. The group alleges it has:
- Wiped servers, databases, and workstations, deliberately crippling the airline’s IT infrastructure.
- Destroyed backups to prevent a quick recovery.
- Stolen massive amounts of sensitive passenger data.
The hackers claim the stolen data includes full names, dates of birth, phone numbers, addresses, and even passport and payment card information. They further allege this data is being shared with Ukrainian intelligence services. If true, this represents one of the most significant data breaches in aviation history.
What This Means for Your Data Security
Regardless of which story is true, this incident underscores the immense value of the personal information held by airlines. Passenger Name Records (PNR) are a treasure trove for cybercriminals, containing everything needed for identity theft, financial fraud, and targeted phishing attacks.
When an airline’s defenses are breached—or even just severely stressed—your data is at risk. This event is a critical wake-up call for all travelers to be proactive about their digital security.
Actionable Security Tips for Every Traveler
You can’t control an airline’s cybersecurity posture, but you can take steps to protect yourself. Here are essential tips to safeguard your personal information when you travel:
Use Unique, Strong Passwords. Avoid using the same password for your airline loyalty account that you use for your email or banking. Use a password manager to create and store complex, unique passwords for every site.
Enable Two-Factor Authentication (2FA). Always turn on 2FA for your airline and travel accounts whenever it’s offered. This adds a crucial layer of security, requiring a second code (usually from your phone) to log in.
Be Wary of Phishing Scams. Following a potential breach, be extra vigilant about unsolicited emails or text messages claiming to be from the airline. Never click on suspicious links or provide personal information in response to an unexpected request. Always go directly to the airline’s official website by typing the address yourself.
Limit the Data You Share. When booking, only provide the information that is absolutely required. Avoid saving your credit card information in your profile if you can. The less data an airline stores, the less there is to lose in a breach.
Monitor Your Financial Accounts. Keep a close eye on your bank and credit card statements for any unusual activity, especially after a trip or following news of a data breach. Report any fraudulent charges immediately.
Ultimately, the situation at Aeroflot serves as a powerful reminder that in our interconnected world, technological resilience and cybersecurity are no longer just back-office concerns—they are fundamental to passenger safety and trust.
Source: https://go.theregister.com/feed/www.theregister.com/2025/07/28/aeroflot_system_compromise/
