Setting up the Zammad helpdesk system on Ubuntu 20.04 provides a robust platform for managing customer communication. A smooth installation requires preparing the system and following specific steps to add the Zammad repository and install the necessary packages.
Begin by ensuring your Ubuntu 20.04 system is up-to-date. This involves running standard package manager commands to update the package lists and upgrade existing software. Dependencies like a database (commonly PostgreSQL) and a search engine (like Elasticsearch) are required, though installing the Zammad package from the official repository often pulls these in automatically or guides you through their setup.
The recommended way to install Zammad is by adding its official repository. This ensures you get the latest stable version and simplifies future updates. First, you need to import the official GPG key used to sign the packages. This verifies the authenticity of the software you’re about to install. After adding the key, you add the Zammad repository to your system’s list of software sources.
Once the repository is added and the package lists are updated again, you can proceed to install the main zammad package using your package manager. This command downloads and installs Zammad along with its required dependencies, including web server configurations (often Nginx or Apache are configured automatically), the database, and Elasticsearch.
After the package installation completes, you typically access Zammad through your web browser to perform the initial setup via a web installer. This wizard guides you through creating the initial administrator account, configuring database connections if necessary, and setting up basic system parameters. It’s crucial to follow these steps carefully to finalize the installation.
Upon successful completion of the web setup, Zammad services should be running, and you should be able to log in to the administrator interface and begin configuring your helpdesk. Verifying that all Zammad-related services are active is a good practice to ensure everything is functioning correctly. Installing Zammad this way on Ubuntu 20.04 provides a stable and maintainable helpdesk solution.
Source: https://kifarunix.com/install-zammad-ticketing-system-on-ubuntu/
