Marks & Spencer has temporarily suspended taking new online orders following a cyberattack that impacted its logistics partner. This disruption has caused significant delivery delays for customers.
The high street retailer confirmed that the incident affected GXO Logistics, the third-party company responsible for managing M&S’s online order fulfilment and deliveries. The cyberattack on GXO’s systems directly impacted their ability to process and dispatch online orders efficiently.
As a result of the disruption to its supply chain operations, Marks & Spencer made the decision to pause new orders placed through its website and app. This measure was taken to manage the backlog of existing orders and prevent further disappointment for customers facing potential delivery delays.
The company has been actively communicating with customers whose orders have been affected, providing updates on the situation and working to resolve the issues caused by the cyberattack on its logistics partner. Both Marks & Spencer and GXO are working diligently to restore normal service as quickly as possible.
Incidents like this highlight the critical reliance retailers have on their supply chain and technology partners, and the potential vulnerability to cyberattack risks that can impact customer service and operations.
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